Managing Mac and iOS devices across distributed teams just got a new option. Addigy, a cloud-based Apple device management platform, announced an exclusive partnership making Splashtop its default remote support solution for enterprise and education customers.
The integration arrives as organizations cement hybrid work arrangements and Mac adoption climbs in business environments. For IT administrators managing Apple fleets, the change promises faster troubleshooting and fewer on-site support calls.
At a glance
- Addigy now embeds Splashtop as its exclusive default remote support tool
- Administrators can access managed Macs without requiring end users to be present
- File transfers, remote printing, and chat sessions work from the Addigy console
- Sessions log automatically for compliance tracking
- Splashtop brings over 30 million users and significant enterprise experience
Why this matters now
Remote support used to mean walking to someone's desk or asking users to install screen-sharing software. That model broke down during the pandemic and isn't recovering. IT teams need to fix problems regardless of where employees work, whether that's a home office across the country or a branch in another time zone.
The Addigy-Splashtop integration addresses that gap directly. Technicians launch a remote session from the Addigy management console, take control of a Mac, transfer files if needed, and even print documents to the user's printer. All sessions log automatically, which matters for organizations with compliance requirements.
Splashtop brings credibility. The company serves over 30 million users, including many Fortune 500 companies. Making it the exclusive support option within Addigy signals that Addigy prioritizes reliability over offering dozens of third-party integrations.
Jason Dettbarn, CEO and founder of Addigy, framed the value simply: technicians can manage and control Apple devices remotely as easily as they could in person, addressing problems quickly while keeping machines updated and running well.
Our analysis
Apple's enterprise presence has shifted dramatically. Five years ago, many IT departments viewed Mac management as an afterthought. Today, organizations actively plan for Mac fleets alongside Windows infrastructure. When given a choice, most employees select a Mac, and a strong majority want to use them at work. Meanwhile, most business activity on mobile devices happens on iOS.
This adoption drives competition among Apple management providers. Addigy, Jamf, and Mosyle are all expanding capabilities. Mosyle recently released Screen View for administrators. Jamf updated its Configure and Reset tools and introduced Unlock, which lets employees use Face ID on their iPhone to unlock a Mac. Addigy's partnership with Splashtop gives it an edge in remote support, one of the most labor-intensive tasks for Apple administrators.
Hybrid work cements the relevance. Remote support moved from pandemic workaround to permanent infrastructure requirement. Tools that excel at distributed device management will capture market share while those requiring physical access will lose ground.
A practical scenario
Say you oversee IT for a company with Macs spread across a headquarters, regional offices, and remote employees working from home. A software update causes rendering issues for a designer working remotely. Without remote access tools, you're either walking the user through diagnostic steps over the phone or scheduling an on-site visit. With Addigy and Splashtop, you open the console, locate the machine, launch a session, verify the problematic application version, push the correct update, and confirm the issue resolves. Total time: under ten minutes. The user stays productive and you never leave your desk.
Creative Techs illustrates how consolidation helps. The team previously ran four different remote access methods simultaneously, swapping tools when one failed. The past two years narrowed that stack to just Splashtop and Addigy.
What to watch next
Watch Jamf's response. They lead in Apple device management and will push back hard. Also watch whether Splashtop develops Apple-specific features beyond general remote access. The partnership's exclusivity means Splashtop has incentive to build deeper Addigy integration.
Key takeaways
- Addigy's exclusive Splashtop integration provides enterprise-grade remote support for managed Mac and iOS fleets
- Mac adoption in business keeps climbing, making Apple device management increasingly essential for IT teams
- Hybrid work arrangements transform remote support from a convenience into core infrastructure
- Competition among Apple management providers is intensifying, with each adding capabilities to win enterprise contracts
Frequently asked questions
What can administrators do with the Addigy-Splashtop integration?
Technicians can remotely access managed Macs without requiring the end user to be present, transfer files between systems, print to the user's connected printer, and conduct chat sessions. All sessions log automatically for audit and compliance purposes.
How large is Splashtop's user base?
Splashtop serves over 30 million users, including deployments at many Fortune 500 companies.
Why are organizations adopting more Macs in business settings?
Research shows most employees choose Mac when given device choice and want to use them at work, while most business mobile activity runs on iOS.
What competition exists in the Apple device management space?
Major providers include Addigy, Jamf, and Mosyle. Each is expanding capabilities: Jamf recently updated its Configure and Reset tools and released Unlock for Face ID-based Mac access, while Mosyle introduced Screen View for administrators.
Does the integration support both Mac and iOS devices?
Addigy manages Apple devices broadly, and Splashtop SOS offers ad-hoc support for computers and mobile devices beyond those enrolled in Addigy's management system.